Terms of service

Collection of Personal Information – Doors Depot

Collecting Personal Information
When you visit our website, we collect certain information about your device, interactions with the site, and details necessary to process purchases. Additional information may be collected when you contact us for customer support. Any information that can uniquely identify an individual is referred to as Personal Information. Below is a breakdown of the types of data we collect and why:

Device Information

  • Examples: Web browser version, IP address, time zone, cookie data, viewed products, search terms, and site interactions.
  • Purpose: To ensure optimal site performance and conduct analytics for improvement.
  • Collection Method: Automatically collected via cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our processing partners.

Order Information

  • Examples: Name, billing/shipping address, payment details, email, and phone number.
  • Purpose: To fulfill purchases, process payments, ship products, provide order confirmations, detect fraud, and send product-related updates.
  • Collection Method: Collected directly from you.
  • Disclosure: Shared with payment processors and shipping carriers.

Customer Support Information

  • Examples: Any details you provide when contacting customer support.
  • Purpose: To address inquiries and assist with transactions.
  • Collection Method: Collected directly from you.

Minors
Our site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If a parent or guardian believes a minor has provided information, please contact us to request deletion.

Sharing Personal Information
We share your data with service providers to assist in fulfilling orders and providing services. This includes:

  • WooCommerce, which powers our online store.
  • Legal or compliance purposes (e.g., responding to subpoenas, search warrants, or regulatory obligations).

Behavioral Advertising
We use collected data to provide targeted advertising. Examples include:

Using Personal Information
Your personal data is used to provide services such as product sales, payment processing, order fulfillment, and marketing updates.

Lawful Basis (GDPR Compliance)
If you are in the European Economic Area (EEA), we process data based on:

  • Your consent.
  • Contractual necessity.
  • Compliance with legal obligations.
  • Legitimate business interests that do not override individual rights.

Data Retention
We retain your data for as long as necessary for the intended purpose unless legally required to delete it. If you want to request data deletion, refer to the Your Rights section.

Automated Decision-Making
Our website may use automated decision-making to prevent fraudulent transactions. This includes:

  • Temporary blacklists for IPs with failed payment attempts.
  • Fraud detection algorithms within WooCommerce.

Selling Personal Information (CCPA Compliance)
Under the California Consumer Privacy Act (CCPA), we do not sell personal data. If we ever change this policy, you will be notified and given opt-out options.

Your Rights (GDPR & CCPA Compliance)

  • Access: You can request an exported file of your data.
  • Correction: You can ask us to update or correct your personal details.
  • Deletion: You can request that we erase your data, except for legal, administrative, or security purposes.
  • Data Portability: You can request to transfer your data to another service.

Cookies
Cookies enhance your experience by remembering preferences and tracking analytics. The types of cookies used include:

  • Functional cookies.
  • Performance cookies.
  • Advertising and social media cookies.

You can manage cookies in your browser settings.

For further questions regarding this Privacy Policy, please contact us at sales@doorsdepots.